Employee turnover in any organization is inevitable but it has costs associated with it. This major retailer of coffee and related items would like the team to develop strategies to reduce turnover amongst its hourly employees at its coffee shops that also positively impacts the customer experience.
Major national retailer of coffee
Kerry Keller has over 13 years of experience in the human resources field working in both the healthcare and insurance industries. She has a BA and MBA from Illinois State University and is the current Past-President of the Bloomington-Normal Human Resource Council. Originally from the suburbs of Chicago, Kerry has found Bloomington-Normal to be a great place to spend time with her husband and raise their 3 kids.
Competencies needed by faculty and students involved
- Research & Creativity
- Strong communication skills & Graphic Design (develop and present concepts/ideas/renderings)
Set of prioritized recommendations that the retailer should consider supported by research (online searching, industry trends, consultation with store operators, and some store visits, etc.). Recommendations should also contain visuals of proposed concepts as relevant.